Frequently Asked Questions

Our standard home cleaning covers:
• Kitchen surfaces & exterior appliances
• Complete bathroom sanitization
• Dusting all accessible surfaces
• Mirrors & glass surfaces
• Floor care (vacuum & mop)

💡 Add-ons available for inside appliances!

Yes—professional, eco-friendly products and tools. We can use your supplies on request.

A typical 2–3 bedroom home takes ~2–3 hours for one cleaner (faster with a team), depending on condition.

 Yes—recurring schedules (weekly/bi-weekly/monthly) or one-time cleans are available.

We’re rapidly expanding across Canada! Simply enter your postal code when booking – if our calendar shows available dates, we have teams in your area. No hidden fees or travel charges within our service zones.

Service quotes exclude taxes. Applicable taxes are calculated based on your province and added at checkout.

E-transfer and major cards. Invoices are provided by email.

Full clean between guests, linen change, bed making, restocking essentials (owner-provided), trash removal, and guest-ready staging. We ensure your property meets platform standards for 5-star reviews.

Yes! We understand the tight schedules of vacation rentals. Book in advance for same-day turnovers and we’ll ensure your property is guest-ready between check-out and check-in.

Yes, we document and photograph any damage or maintenance issues found during cleaning and send you a report immediately.

Yes, photos/notes on request after each turnover.

We can restock owner-provided supplies and manage linen rotation. We’ll notify you when supplies are running low.

Yes! Many of our teams specialize in vacation rental properties. Enter your property’s postal code when booking – if the calendar appears, we service your area at standard rates with no additional fees.

We can work from shared calendars/links for smoother scheduling.

It targets buildup and detail work: baseboards, doors/frames, vents, grout touch-ups, switches, and detailed kitchens/bathrooms.

Yes, as add-ons. Please include them in your booking so we allocate time.

Declutter surfaces/floors so we can focus on detailed cleaning. Share priority rooms.

Every 3 – 6 months, or before starting a recurring plan.

Light items can be moved when safe. Heavy/fragile items and built-ins are excluded unless agreed in advance.

Light staining is included; heavy buildup may require specialized products/extra time (quoted).

Yes, our deep-clean checklist is provided with your quote and can be tailored to your home.

Detailed kitchen/bathrooms, inside cabinets/drawers, baseboards, interior windows, doors/frames, and full floor care. Fridge/oven inside optional.

Ideally yes (or mostly empty). It speeds work and ensures a thorough result before handover.

Yes, professional supplies and HEPA-grade vacuums when needed.

Yes, with full details and applicable provincial taxes for your records or reimbursement.

Share square footage, rooms, and add-ons (appliances, windows) for an accurate estimate.

We’ll notify you and get approval for additional time if required.

Yes, provide instructions when you book; we follow secure entry protocols.

Professional cleaning can increase perceived value by 3-5% and reduce time on market. First impressions are crucial for potential buyers.

Complete deep clean, window washing, appliance detailing, carpet cleaning, and ensuring every surface sparkles for photos and showings.

Yes, we work closely with realtors to schedule cleanings around showings, open houses, and photography sessions.

We offer regular touch-ups between showings to keep your property in showcase condition throughout the selling process.

Yes, we provide move-out cleaning for sellers and move-in cleaning for buyers, ensuring a smooth transition for all parties.

We recommend booking 1-2 weeks before listing to coordinate with photography and staging schedules.

While we focus on cleaning, we can provide basic decluttering and organization to enhance your home’s presentation.

We clean offices, retail stores, medical facilities, schools, gyms, restaurants, and various commercial spaces throughout Canada.

Yes, we provide evening, overnight, and weekend cleaning to avoid disrupting your business operations.

Yes, all our commercial cleaning staff are fully bonded, insured, and have undergone background checks and professional training.

Absolutely. We offer eco-friendly cleaning solutions that are safe for your employees and the environment.

Our staff sign NDAs and are trained in confidentiality protocols. We never disturb documents or sensitive materials..

Yes, we create customized cleaning plans based on your business needs, whether daily, weekly, or monthly service.

Yes, we offer day porter services to maintain cleanliness during business hours, including restroom checks and common area maintenance.

Schedule after all construction work is complete but before final inspections or move-in. We recommend booking in advance as these cleanings require special scheduling.

We remove small debris and dust. Large construction waste should be removed by your contractor, but we handle all fine cleaning.

Typically 6-12 hours depending on project size and dust levels. We’ll assess and provide accurate time estimates.

We clean vent covers and accessible areas. For internal duct cleaning, we recommend specialized HVAC services.

Yes, we use appropriate products and techniques for new surfaces, including sealed floors, fresh paint, and new fixtures.

Yes, we offer phase-based cleaning for ongoing renovations, cleaning completed sections while work continues elsewhere.

Our team uses appropriate PPE including masks, safety glasses, and gloves, especially important for post-construction dust and particles.

Yes, we’re experienced with Canadian Forces relocation requirements and inspection standards for both move-in and move-out.

We’re familiar with BGRS processes and can provide necessary documentation for reimbursement claims.

We prioritize military families and offer flexible scheduling to meet tight posting timelines, including emergency services.

Yes, we offer special rates for military families. Ask about our military appreciation discount when booking. Thank you for your service.

Yes, we’re experienced with PMQ requirements and know exactly what’s needed to pass housing inspections.

Absolutely. We ensure your home meets or exceeds military housing inspection standards, helping avoid any charges.

For regular military clients, we can arrange supply storage solutions to simplify your next relocation.